We use multiple carriers, such as USPS (Priority Mail and Flat Rate), UPS, FedEx, etc. for all orders placed via our website. In some cases, delivery to PO Boxes may not be available. Shipping rates are calculated during checkout, and multiple shipping options and rates are offered when available. At this time, we only ship to addresses in the United States and its territories.
We take orders 24 hours a day on our website.
Orders are shipped business days (Monday through Friday). Most orders placed before 1:00 PM EST will ship the next day. We do not ship on holidays recognized by the US Postal Service.
You will be sent an order confirmation upon checkout, and a shipping notification with tracking number once your order ships.
For large Private Label, Wholesale, and Bulk orders we offers USPS, DHL, UPS, and LTL Freight. Shipping costs will be communicated to you from our sales department before your order ships.
Chiki Buttah is not responsible for melting or other damage caused by heat exposure during shipping. Most products are fine and will not melt in transit. However, some types of product such as our butters can be affected by heat. In most cases where heat can cause damage we provide thermal insulation that drastically reduces the negative effects of heat.
We can’t guarantee our heat-sensitive products will arrive in perfect shape – but we will do our best to insure they do. Here is how you can help: Be present for delivery and have someone available to accept the package so it doesn’t sit outside in the heat. If the box feels warm, open it immediately to expose the product to the cooler air. Also, give the product a chance to firm up again before handling further. Please keep in mind, we do not accept returns or provide refunds for a melted product due to warm weather. If you are concerned about the possibility of receiving a heat-sensitive product, and it being melted, we encourage you to reach out to us so we can implement special packaging.
If you have questions about your shipment, or need tracking information, please email firstname.lastname@example.org